- What does your fee include?
The fee we charge is for a comprehensive itinerary, and will include all
the elements that go into designing your holiday: discussions, meetings,
briefings, compiling of research and reference material, budgeting, etc.
The professional charges mentioned in the website are usually for a single
family/small group. For large groups, please write to us at firstname.lastname@example.org
- What are the modes of payment you accept?
Cheques, drafts and bank wire transfers. We do not accept credit card payments.
- What do I get in my hand from you before I leave
on my holiday?
What you will get, based on your brief to us, is a thoroughly researched
and well-planned printed itinerary for your holiday, with as much detail,
flexibility and information as you opt for. You will benefit from our wide
networking capability, our associates and our ability to find the right
fit between you, the places that would interest you and the things you’d
like to do.
- I’ve never received, or paid for, a service
like yours. Can’t I get the same service from my travel
agent and not be charged for it?
Travel advice and planning—in other words, custom-designing
itineraries—is a relatively new service. Regular travel
agents don’t offer this for two major reasons: One, this
is not their main line of work or interest and two, they do
not have the required profile of people to handle such requirements.
- Do you undertake airline and hotel bookings as well?
Yes, we do. But only as part of creating the itinerary. We don’t
do airline and hotel bookings as a stand-alone service.
- If I don’t want a custom-designed itinerary,
will you handle the bookings alone?
No, we don’t. Please refer answer above.
- If I prefer a single-window handling of my holiday,
will you take it on?
Yes, we will. We work with a reliable network of travel agents with contacts
across different countries to ensure that you are not bogged down by logistics.
Since they are the experts in the fields of ticketing and other logistics,
they will be in touch with you, as part of Travel by Design, on matters
related to ticketing, visas, any modifications you may require, any special
requests, etc. Travel by Design will focus on its own area of expertise,
which is to design the itinerary.
- How will I be able to interact with you if I am not
based in Bangalore?
We have taken care of that. The questionnaire on the website is a near-replica
of what we would discuss with you across the table. While we’d love
to meet every single customer of ours, we understand geographical limitations.
However that should not come in the way of being able to use our services
for your benefit. We will make up for the absence of personal meetings
with emails and phone calls.
- What role do I have to play in your designing a holiday
Holidays are personal. Which is why it is critical that we work as a team.
You need to share with us, well in advance, any information that may have
a bearing on your holiday. This will enable us to understand your requirements
thoroughly before we begin to plan your holiday. Our method of
working is interactive and will involve you in the designing of the holiday.
We believe that with this approach, your travel experiences (and excitement)
will start even before your journey does.
- How do I know my holiday will work out like what
I have in mind, or what I expect?
The very reason we have an interactive method of working
is to make you comfortable with the kind of holiday you opt
for. We will ensure we understand your personality, needs and
budget to tailor-make a holiday that suits your tastes and
- What if things don’t go according to how I
expected them to?
Expectations are dynamic, commitments are not –we will definitely
honour all commitments we make, and in travel, we only make commitments
to the extent we have control over factors. Travellers will need to be
resourceful to handle unforeseen situations that may come
up during travel –from simple issues like a leaking tap in a hotel
bathroom (all it requires is a call to housekeeping!) to complex issues
like a change in travel plans forced by an airline strike in the country
of your visit.
- Can’t I do all this myself?
Holiday planning is as much about putting it all together sensibly as
it is about having the right information. People often remark “yeah,
sure, but all this is available on the Internet”. The Internet is
a fantastic source for information, but translating information to an actual,
working travel programme requires the skills and discrimination that come
with interest and experience. Incidentally, the Internet is only one of
our information sources. Having the right network of associates and access
to multiple sources of information, like we do, can make a world of difference.
Note: If you have specific questions other
than the ones listed under the faqs, please feel free to write
to us at email@example.com with
the specific information you require and we’ll be happy
to provide it.